About Us - Sisters of Mercy Services Corporation


							The Sisters of Mercy have served the healthcare needs of the people of Western North Carolina since their arrival in Asheville in 1900. Today, we provide the people of Asheville, Buncombe County and surrounding counties with medical care, physical therapy and substance abuse counseling at our not-for-profit facilities. The three Sisters of Mercy Urgent Care Centers provide evaluation and treatment of injuries and illnesses of a non-life-threatening nature to the general public on a walk-in basis. Our centers also provide medical care to the employees of over 70 percent of all businesses and industries in Buncombe County. Our organization also takes health care directly into the workplace and correctional institutions through Health Designs, our occupational medicine division. In addition, ARP/Phoenix, our behavioral health division, provides prevention and treatment services in 28 counties of Western North Carolina. Our Organizations Urgent Care - Medical care for non-life-threatening injuries and illness Three Sisters of Mercy Urgent Care Centers provide evaluation and treatment of non-life-threatening injuries and illnesses to the men, women and children of the region regardless of their ability to pay. The Urgent Care Centers serve more people than any other facility of their type in Western North Carolina, with over 67,000 patient visits last year. Health Designs - On-site medical care for business and industry Sisters of Mercy physicians and nurses take health care into the workplace and correctional institutions through Health Designs, our occupational medicine division. Last year Health Designs engaged in over 135,000 occupational patient interactions, serving over 1,000 businesses and industries as well as inmates and offenders at local jails and juvenile detention centers. ARP/Phoenix - Substance abuse and other behavioral health and wellness programs In 2006, ARP/Phoenix’s facilities and programs ministered to over 7,000 patients and provided over 90,000 services in over 30 counties in North Carolina. Through individual and group counseling, education programs, information dissemination, and community building work, ARP/Phoenix helps individuals, families, and communities lead healthier and more fulfilling lives. Catherine McAuley Mercy Foundation - Supports the mission and ministry of the Sisters of Mercy in the community through contributions and investments The Catherine McAuley Mercy Foundation, launched in 2006, is a community benefit organization founded by the Sisters of Mercy. The foundation is named after Catherine McAuley, who established the Sisters of Mercy in 1827. Mountain Health Services, Inc. Mountain Health Services provides lease management and general real estate services for Sisters of Mercy Services, Urgent Care Centers and ARP/Phoenix. Mountain Health Contracting Services, Inc. Mountain Health Contracting Services, Inc. is a general contracting and development firm established in 1985. From its inception, Mountain Health Contracting Services has built its client base and reputation on a solid foundation of service, quality and value. Today, after more than 20 years of serving the medical community, they are focusing on their affordable housing mission and directing their attention to their own facility needs. Last year approximately 225,000 patient visits/encounters took place at Sisters of Mercy Services Corporation healthcare facilities in North Carolina. Service Area Redefined As 2006 began, Sisters of Mercy Services was providing services across the state of North Carolina. In the course of the year, a strategic decision was made to refocus our efforts on the needs of the people of Asheville, Buncombe County and Western North Carolina. The map below indicates the counties in our services. Strategic Direction Committed to Core Values: A Note on 2006 from Tim Johnston, President and CEO 2006 was a year of restructuring and change for Sisters of Mercy Services. Such times can be challenging for any organization, but they are also frequently present opportunities -- a time for fresh approaches to the issues that confront us, a time for innovative enterprises with new partners, a time for talented leadership to step up and help move us forward, a time for all of us to reconnect with who we really are as an organization and our deepest intentions for our community. We have chosen to focus our resources and service delivery in Asheville, Buncombe County and immediate surrounding areas. We have upgraded our technology so that we are more effective and efficient. We are exploring partnerships in innovative projects with other providers. We have called forth new leaders who are committed to true servant leadership. Most importantly, we have in place an exceptional staff that is dedicated to the core values of the Sisters of Mercy as they serve the people of our region. I invite you to join with us in living these values -- at work, at home and in our community -- during the coming year. Tim Johnston, President and CEO 2007 Team Goals Implement remaining strategic plan priorities and update the 2007 strategic plan. Clearly articulated Human Resource function and resources required to carry it out. Asheville Health Complex decision and facilities plan completed, including ARP and Urgent Care Centers. Technology Plan completed and project management template created. McAuley Foundation development plan completed. Implement pay-for-performance compensation and an evaluation system for all staff which would be applied to base pay and any incentive compensation. A Timeline of the Sisters of Mercy in Western North Carolina 1900: 18-bed tuberculosis sanitarium opens in Asheville. 1924: St. Joseph's Sanitarium expands to 95 beds on Biltmore Avenue. 1938: Sanitarium is converted to a general hospital. 1958: Madonna Wing opens, increasing capacity. 1972: Construction begins on an ultra-modern, 10-story hospital. 1974: New St. Joseph's Hospital opens. 1979: Mountain Health Services is incorporated. 1985: Sisters of Mercy Services Corporation acquires first Urgent Care facility. 1998: St. Joseph's Hospital is sold to Memorial Mission Medical Center. Mission St. Joseph's Health System is formed. 2000: Sisters of Mercy celebrates 100 years of service in Western North Carolina. 2002: First affordable house is built and sold. 2005: 445 Biltmore Center, St. Joseph's Convent and surrounding acreage are sold. 2006: New convent is opened. Second affordable house is built and sold. Helpful Links about the Sisters of Mercy Sisters of Mercy of the Americas Regional Community of North Carolina Sisters of Mercy of the Americas Sisters of Mercy of North Carolina Foundation Sisters of Mercy Services Corporation News \| About Us \| Mission and Values \| Annual Reports \| Contact Us \| Home